Refund policy

 

 

At The Skin Brew, we strive to ensure your complete satisfaction with our products. Currently, we do not provide refunds or accept returns, except in cases where you receive an item different from your original order or arrives damaged or defective.

Eligible Returns

If you receive goods that are incorrect, damaged, or defective, please follow these steps:

1. Notify Us Promptly: Send an email to support@theskinbrew.com by the end of the business day on which the order was received. Please include your order number and photos clearly showing the item's condition and any issues.

1. Return Approval: Upon receiving your email, our team will review the information within 2-3 business days. If your request meets our return criteria, we will provide a return authorization and further instructions for returning the product.

Return Process

Return Shipping: You will need to ship the product back to us within 5 business days. Address Details will be shared in the authorization email.

 

For any questions or further assistance, please reach out to us at support@theskinbrew.com 

Thank you for shopping with The Skin Brew!