FAQs

Product

Where can I know about the ingredients in your products?

You can find detailed information about the ingredients used in our products on each product’s individual page. Simply click on the product you’re interested in, and scroll down to the ‘Ingredients’ section for a full list. They are also printed on the packaging of each product.

What is the shelf life of your products?

Our products are good to use for up to 12 months

Are your products dermatologically tested?

Absolutely! The Skin Brew is not only run by dermatologists but also formulated by them. Our products are medical-grade and tested over an extended period to ensure they meet the highest standards for safety and effectiveness. You’re in expert hands!

What should I do if I experience irritation or an allergic reaction?

We always recommend patch testing new products before full use, especially if you have sensitive skin. If you do experience irritation or an allergic reaction, stop using the product right away. Gently cleanse the affected area with water and a mild cleanser. If the irritation persists, it's best to consult a dermatologist for further guidance.

How long will it take to see results from using your products?

Results vary based on skin type and the product, but you can typically expect noticeable improvements within 2 to 4 weeks with consistent use. Some products, like hydrating formulas, may show quicker results within a few days.

Can I use your products during pregnancy or while breastfeeding?

While many of our products are gentle and safe, we recommend consulting with your healthcare provider before using any skincare products during pregnancy or breastfeeding. They can guide you based on the ingredients and your individual needs.

Shipping & Returns

What forms of payment do you accept?

Currently we accept Cash on Delivery.

What is your delivery fee?

Standard Delivery charges across Pakistan are Rs. 200.

How long does it take for an order to be delivered?

Delivery times typically range from 3 to 7 business days.

What should I do if I received the wrong product or a defective item?

You can follow the instructions in our return policy here.

How can I cancel my order?

Orders can be cancelled within 2 hours of placing. Once an order has been shipped, it cannot be cancelled.

To cancel your order, please email us at support@theskinbrew.com with your order number within the cancellation window.

Contact

How can I contact you about product information and complaints?

To contact us, you can email us at support@theskinbrew.com, or call or WhatsApp us at 0321 9308810

You can also leave us a message here.